AT&T customers report experiencing outages around the country
AT&T customers are reportedly experiencing outages across the country, sparking concerns over 911 calls.
Washington, D.C. Mayor Muriel Bowser tweeted that there was a “nationwide” outage for AT&T customers just after 8:30 p.m. Eastern on Wednesday.
❗️There’s a nationwide outage for AT&T. See below for how to contact 911 in the event of an emergency. https://t.co/RPe8ibXsA7
— Mayor Muriel Bowser (@MayorBowser) March 9, 2017
Bowser advised D.C. residents to call a local number in case of emergency.
A Twitter account for a the district’s police department and informational hotline also reported the outage and shared the local number.
AT&T is experiencing a nationwide outage which is affecting 911 calls. Please call 202-373-3700 ext 2 if you have an emergency or text 911.
— DC Police Department (@DCPoliceDept) March 9, 2017
AT&T is experiencing a nationwide outage. If u need to call 911 in the interim, call 202.373.3700. Will keep u updated as this develops.
— DC311 (32311) (@311DCgov) March 9, 2017
In addition to dialing 311 callers can also dial 202.737.4404 or 202.727.5000 for city Svcs
— DC311 (32311) (@311DCgov) March 9, 2017
Reports from a local ABC station suggest that not all users in the D.C. area, including in Northern Virginia and in Maryland, are experiencing difficulties.
#UPDATE: Fairfax Co., Arlington Co., Alexandria City, Prince George’s Co., and Montgomery Co. have not reported AT&T outages as of yet.
— ABC 7 News – WJLA (@ABC7News) March 9, 2017
Several users on social media posted screenshots from AT&T notifying customers of the outage. “AT&T is experiencing a nationwide outage which is affecting 911 calls,” the text reads for DC-area customers.
Hey #DC and elsewhere, just got text alert about @ATT 911 system. pic.twitter.com/2KdPvep4WZ
— wendy (@wowindc) March 9, 2017
“‘this is fine’ dog” dot jpg pic.twitter.com/ffpiAbnWpW
— Benjamin Freed (@brfreed) March 9, 2017
A police department in Texas also posted on Facebook indicting that the outage was nationwide, and sharing a local emergency number. The Facebook post was updated once officials were notified that the service in the area was restored.
Earlier Wednesday, local reports in Texas indicated that the outage was statewide.
“We are aware of a service issue affecting some calls to 911 for wireless customers and we’re working to resolve it as quickly as possible. We apologize for this inconvenience,” an AT&T spokesman told the WFAA ABC station in the Dallas area.
The company tweeted at 10:30 p.m. that the outages had been resolved, following an earlier tweet that it was aware of the problem for wireless users and working to resolve the issues.
Issue has been resolved that affected some calls to 911 from wireless customers. We apologize to those who were affected.
— AT&T (@ATT) March 9, 2017
Aware of issue affecting some calls to 911 for wireless customers. Working to resolve ASAP. We apologize to those affected.
— AT&T (@ATT) March 9, 2017
AT&T did not immediately respond to a request from The Hill for comment.
—Updated at 11:20 p.m.
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