Delta Air Lines has offered an apology after forcing a family off an overbooked flight in April.
A video of the incident uploaded online this week depicts a California family being forced off a crowded plane after refusing to give up one of their seats on a crowded flight.
“We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation,” Delta said in a statement, as reported by KARE 11.
While Delta maintained that the company goal is to work with customers to resolve any potential travel issues, the airline noted that “that did not happen in this case and we apologize.”
{mosads}The airline personnel attempted to explain that one of the young children in the family cannot be in a separate seat, and asked the family to give the spot up for another passenger.
“He has to sit here in your arms the whole time,” one employee says to the family in the video. “Technically, he couldn’t even be on a seat.”