Online Government Customer Service in the UK: FixMyStreet.com
Fix My Street is a British effort similar to 311 in New York City and San Francisco. The deal is that you see a problem, maybe a pothole, and you can report it to local government so they can fix it.
Even better, they have an iPhone application, with more smartphones to follow. You see a problem, take a photo with your phone, and upload the report immediately.
Check out this demonstration, and here for a report generated via a phone.
I feel this is a really big deal, useful, and a model for more.
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