Story at a glance
- A brief outage of a Tesla mobile application on Friday left hundreds of drivers locked out of their cars.
- Tesla CEO Elon Musk addressed the error when responding to a user’s Twitter post on Friday.
- “Should be coming back online now. Looks like we may have accidentally increased verbosity of network traffic,” Musk tweeted.
A brief outage of a Tesla mobile application on Friday left hundreds of drivers locked out of their cars.
Electric vehicle site Electrek first reported the app outage, documenting issues in the U.S. and Canada and both European and Asian markets.
Tesla CEO Elon Musk addressed the error when responding to a user’s Twitter post on Friday, which said they were experiencing a “500 server error” to connect their Tesla Model 3 on the iOS app in Seoul, South Korea. The world’s richest man briefly addressed the issue and apologized for the disruption.
“Should be coming back online now. Looks like we may have accidentally increased verbosity of network traffic,” Musk tweeted.
“Apologies, we will take measures to ensure this doesn’t happen again,” he added.
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Electrek noted that the mobile app is a pivotal feature of Tesla ownership as the app allows users to lock and unlock their vehicles. The site added that although outages at the company are rare, Tesla experienced an outage of its customer-facing servers and internal system for several hours in 2020.
Outage monitoring website Downdetector recorded around 500 outages on Friday, according to The Guardian.
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