UPDATED: Avid says it didn’t cause computers to crash
Avid said Wednesday the root cause for the issue was unrelated to Avid and its creative tools.
Avid had said Tuesday it is aware of the issue and the company is working to get it fixed.
“Avid is aware of the reboot issue affecting Apple Mac Pro devices running some Avid products. This issue is top priority for our engineering & support teams, and we’re working diligently to determine & resolve the root cause. We’ll publish additional information as we learn more,” Avid tweeted Tuesday.
Avid is aware of the reboot issue affecting Apple Mac Pro devices running some Avid products. This issue is top priority for our engineering & support teams, and we’re working diligently to determine & resolve the root cause. We’ll publish additional information as we learn more. pic.twitter.com/dA4z9aTgtA
— Avid (@Avid) September 24, 2019
The crashes were noted by members of the industry on social media, warning others not to shut down their computers, which appeared to spur the crash.
The issue was first reported by Variety.
Marcus Pun, a freelance film editor, tweeted a warning posted by the “Avid Editors of Facebook” group.
“Back up everything, not just on the servers is you are in a connected environment,” Pun tweeted.
BIG ALERT tonight regarding #Apple, and #MacOS running on the can. DO NOT SHUT DOWN!! #AvidEditors #Avid Apparently something is corrupting one of the UNIX root level folders. Back up everything, not just on the servers is you are in a connected environment. Refer to below FB pg pic.twitter.com/iLlfHVRfmp
— MarcusPun (@MarcusPun) September 24, 2019
This story was updated at 4:20 p.m.
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